Shipping policy

Shipping Coverage

We currently ship across India.

Free Shipping

We offer FREE shipping on all prepaid orders. No minimum purchase is required.

Cash on Delivery (COD)

We currently do not offer Cash on Delivery (COD).
All orders must be prepaid using the available online payment methods at checkout.

Order Processing Time

  • Orders are usually processed within 1–3 business days after payment confirmation.
  • Orders are not processed on Sundays or public holidays.

Estimated Delivery Time

  • Standard delivery time: 4–10 business days depending on your location.
  • Delivery times may vary during festivals, sales, or unexpected courier delays.

Order Tracking

Once your order is shipped, you will receive a tracking ID via email or SMS to track your package.

Incorrect Address

Please ensure that your shipping address and contact details are correct while placing the order. We are not responsible for delays or failed deliveries due to incorrect information provided by the customer.

Delayed or Lost Shipments

While we work with trusted courier partners, delays may occasionally occur due to weather conditions, transportation issues, or other unforeseen circumstances. If your package is significantly delayed, contact us and we will assist you.

Damaged Package

If you receive a damaged package:

  1. Take clear photos/videos of the package immediately.
  2. Contact us within 24 hours of delivery.

Contact Us

For any shipping-related questions, please contact us at:

  • Email: THESTORELUIX@GMAIL.COM
  • Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM

Thank you for shopping with us!